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Everything the team is working on — what customers asked for, and the team's own tasks. Customers only ever see their own requests, never an internal task.
Published articles are what a merchant reads at . A draft is visible only here — which is where an answer nobody has checked belongs.
Who is on the team, what they can do, and whether they can still get in.
Working minutes since it was handed over. The clock stops while the customer is the one being waited on, and outside working hours.
Who is meant to be working, in their own time zone. Check-in says who actually is — the two together are the only way to see a gap before a customer does.
Nobody is scheduled at this moment.
An end time earlier than the start means the shift runs past midnight — a night shift is one shift, not two.
Đội bấm những nhãn này khi phân loại một hội thoại. Bỏ một chủ đề không xoá lịch sử: hội thoại cũ vẫn giữ nhãn của nó, chỉ là không ai chọn nó cho hội thoại mới nữa.
Gõ / ở đầu ô soạn tin để chèn. Chèn CHỮ rồi dừng — không tự gán, không tự
đóng hội thoại. Dùng được {{name}}, {{first_name}}, {{shop}},
{{agent}}; chỗ nào không biết thì giữ nguyên để người gửi nhìn thấy mà điền.
Chưa đặt gì thì màn của từng người nói chưa đặt mục tiêu — không có con số mặc định nào được bịa ra. Mục tiêu hẹp thắng mục tiêu rộng: riêng một người → theo vai trò → cả đội.
Tết, 30/4, 2/9 — closed whatever the working hours say. Customers are told which holiday it is, and nobody is counted as kept waiting.
The chat is called from the store admin, and we answer only the exact origins on the
list. An origin that is not on it is refused here and then discarded by the browser — so the customer
sees a widget that does nothing and we see an inbox with nothing in it. Most of these are strangers.
If one of them is a place your product actually runs, it belongs in GEMCARE_ALLOWED_ORIGINS.
Cold sales mail from an address we have never talked to. Read one before you trust the filter — if it is a real person, “This is a customer” files it as a conversation and that address is never screened again.